Our philosophy is to provide high quality and accessible health care through partnership; by matching resources to patient needs; and by caring for staff through structured support, education and training.
We particularly target our efforts at areas of unmet need.
We believe that high quality primary healthcare depends upon three key principles which underpin our model of service provision:
Accessibility
All patients are able to access high quality primary health care, irrespective of age, sex, ethnic background, language or culture. Services therefore are tailored to the local need and are developed by the local community in partnership with ourselves and other health professionals.
Excellence
Many excuses are made for what is often poor quality primary care. We believe that the care that is provided, no matter what the area and local health needs, should be of the highest quality.
Partnership
Modern primary health care involves delivery of complex and diverse services. Good primary care can only be provided by strong, supported and diverse team working in partnership with patients; professionals; Commissioner and other stakeholders. For Inclusive Health, this means that as much effort goes into managing the processes of health care provision as goes into the outcomes.
Enhancing Patient Access into General Practice – The NWL Model
Across North West London, General Practices & Primary Care Networks were asked to develop an access model that enhances patients’ access to GP surgeries. The aims of the specification that North West London developed are to make effective use of resources, increase use of digital tools & increase proactive care for those that need it.
As part of the specification, we submitted a delivery plan, which includes:
- Capture patient voice and engagement in service development through engagement events and survey.
- Improve continuity of care for elderly and vulnerable patients.
- Answer 90% of calls within 10 minutes and respond to all clinical e-submissions by the end of the next working day.
- Expand digital access by promotion NHS app through engagement events and engage with local authority to enhance digital literacy
- Offer Enhanced. Access appointments at local hub suitable for those who work unsociable shift patterns.
- Identify patients with social vulnerabilities and provide support services relating to housing, employment, food banks, substance misuse and counselling.
